Art
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| Q: |
What art file formats do you accept? back to top |
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The preferred format is .eps. A high-resolution jpeg (300 dpi) can also be used. |
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| Q: |
Will my shirt image be as clear as my photograph or printout? back to top |
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No. Process printing on textiles is of a lower resolution than ink on paper. While the color and image quality are good, they are not as crisp or detailed as a photograph. Textiles are printed at 55 lpi whereas color pictures can print at upwards of 200 lpi.
Refunds are not given because an image on a shirt doesn't equal the print quality of a photo. |
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| Q: |
My art skills are lacking, can you help? back to top |
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A member of our Art Staff (who have both Art and Ninja skills) will review all work submitted for printing. If needed, changes will be recommended. If you are having trouble working out your design, our Art Staff will be happy to guide you through the process.
See FAQ "Do you charge for artwork?" for more detailed information. |
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| Q: |
Do you charge for artwork? back to top |
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ExpertShirt allows you to do your own designing, so there is no artwork charge for work done on the online designer. You may call us for assistance with your design for no charge.
Uploaded art must be high resolution (300 dpi). The Art Staff can work with art of lower resolution, but having them do so will incur a separate art charge, billed at $25.00 per half hour. |
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General
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| Q: |
Do you offer embroidery? back to top |
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No, embroidery is not something we offer at this time. |
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| Q: |
What are your business hours? back to top |
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Our business hours are:
Monday thru Thursday 10:00am to 8:00pm Eastern
Friday 10:00am to 4:00pm Eastern
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| Q: |
What guarantee does your company offer? back to top |
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Our guarantee: your product will look like what you designed online and be without material flaw, or we will refund your money.
If a refund is in order, you will need to contact us within 24 hours of receiving your product.
REMEMBER:
In the event changes in a design are necessary, due dates may have to be moved forward. Rush charges will not be refunded if a Rush delivery is not met due to design changes.
Four-color process art on textiles does not look exactly like art printed on paper. See FAQ: "Will my shirt image be as clear as my photograph or printout?" |
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| Q: |
What is the least expensive shirt? back to top |
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The least expensive t-shirt would be a white shirt with a 1-color design.
Pricing is based on the following factors:
- shirt style and color
- number of colors and locations printed on the shirt
- quantity of shirts ordered
To keep costs low we recommend
- ordering larger quantities
- ordering white garments rather than colors
- printing on fewer locations
- printing fewer colors
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| Q: |
What are the quantity price breaks? back to top |
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Discounts are given at each of the following quantities. 10 pieces is the minimum order.
- 10
- 20
- 30
- 50
- 70
- 100
- 120
- 150
- 200
- 500
- 1000
- 5000
- 10000
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| Q: |
Do you charge sales tax? back to top |
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Sales tax is charged only on orders shipped to a Kentucky address. |
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| Q: |
What happens when I save a design? back to top |
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A saved design can be accessed via Customer Login and can have changes made to it. Saving your design does not obligate you in any way. Designs are kept for 45 days. |
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| Q: |
What types of textiles do you offer? back to top |
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Most of our t-shirts, sweatshirts, etc are offered in 100% cotton and 50/50 cotton/polyester blend. Not all colors are offered in both types of material. Heathered colors that are listed under 100% cotton are blends ranging from 90% to 99% cotton. For more information on a particular textile, go to the Products link on the home page.
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Ordering
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| Q: |
What forms of payment do you accept? back to top |
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Online payment is handled through Paypal. You may also make payment over the phone using Visa, MasterCard, American Express and Discover. Orders are processed securely using Secure Socket Layer Technology. Purchase Orders (P.O.'s) are accepted but are reserved for qualified organizations such as schools, government agencies and large corporations. Purchase Orders must be verified and therefore can only be placed by phone. |
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| Q: |
Can I purchase multiple items with the same imprint? back to top |
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Yes. For example both red long sleeve t-shirts and black sweatshirts could be ordered with the same white imprint.
If you wanted a different ink color on each type of textile, there would be a $20 charge for the ink color change.
NOTE: To receive quantity discounts for the total order (e.g. 12 of one type of textile and 12 of a different type would receive pricing for 24), you will need to save your design and then call Customer Support to place your order.
If your shirts have different images (artwork or text) then they would need to be ordered separately. |
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| Q: |
What is the minimum number of shirts I can order? back to top |
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The minimum order is 6 shirts.
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| Q: |
Do you allow changes to an order? back to top |
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Once placed, an order is final and can not be changed. This policy exists because of workflow issues involving textile stock, screen supplies, and scheduling press time.
Please make sure your order is exactly the way you want it before ordering. |
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| Q: |
What are the quantity price breaks? back to top |
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Discounts are given at each of the following quantities: 10, 20, 30, 50, 72, 100, 150, 200, 500, 1000, 5000, 10000, 99999.
The minimum order is 10 shirts.
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| Q: |
Can I add different designs to the same order? back to top |
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No. Each design makes up a separate order.
You may put a single design onto different types of textiles and use different colors of ink all within the same order. If you do this, you will need to place your order over the phone to receive quantity pricing. See FAQ "Can I purchase multiple items with the same imprint?" for details. |
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| Q: |
Can I cancel my order? back to top |
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No. Cancellations are not allowed due to the speed with which work begins. Work concerning screens, artwork, and textiles begins upon placement of an order. Once placed, an order is final. But if you have a DeLorean with a working flux capacitor, you might be able to beat our start time.... |
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Screenprinting
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| Q: |
What are the printing areas and sizes? back to top |
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Adult Full Front or Full Back: maximum 13" wide by 13" tall. Ladies and Youth Full Front or Full Back: maximum 11" wide by 12" tall. Left or Right Crest (pocket area): maximum 4" wide by 4" tall. If you have special requirements regarding image size, you can leave instructions in the Design Notes section of the Save Design screen.
See "Can I print outside the boundary box?" for other locations. |
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| Q: |
How many colors can you print? back to top |
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The maximum number of colors available for spot color designs is six. We also do process printing, which allows a full spectrum of colors. This, however, is reserved for large quantity jobs.
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| Q: |
Can I print outside the boundary box? back to top |
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Currently, printing outside the boundary box is not possible. But the capacity will be online soon that will allow for printing in non-standard locations. Keep checking in!
Sleeve prints are possible, but not via the online designer. Please call us when placing your order to arrange printing on a sleeve. |
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| Q: |
How are names and numbers printed? back to top |
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Names and numbers are cut from vinyl and heat pressed onto your shirt. Vinyl letters and numbers are the industry standard for teams/groups that require a variety of individual names/numbers for their order. |
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Shipping
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| Q: |
How does your company ship? back to top |
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We ship exclusively with UPS. We are located in Louisville, Kentucky, home to the main UPS hub. Remember, shipping is free in the continental United States. Unfortunately at this time we cannot service to Hawaii, Alaska, or Canada.
NOTE: We are not responsible for delays in delivery by UPS for reasons of their choosing (e.g. adverse weather conditions). Refunds will not be offered if UPS does not meet their delivery responsibilities.
Orders shipped to APO/FPO addresses go via the U.S. Post Office. We track shipping up to the APO/FPO address. After that, all responsibility for delivery and tracking is transferred to the military. We are not responsible for, and have no way of tracking packages once they are in the APO/FPO system.
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| Q: |
What is the delivery time? back to top |
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You can choose from Regular delivery or Rush, with Rush service adding an extra 20% to your total.
Delivery dates for Regular and Rush are shown on both the website homepage and on the checkout page.
We also have a Super Rush for an additional 40%. Please call for availability.
If there are problems or questions with your order, incomplete information, an art recommendation, etc., we will contact you by e-mail. We will *not* be able to continue production until you respond. Please do so promptly, since this could cause a delay in your order. Delivery times to Alaska, Hawaii, or Canada vary. Please check with UPS for exact delivery times to your address.
NOTE: We are not responsible for delays in delivery by UPS for reasons of their choosing (e.g. adverse weather conditions). Refunds will not be offered if UPS does not meet their delivery responsibilities. |
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